Terms & Conditions

Bridal Gowns – Ready To Wear

An exchange or credit note is available within 7 days of you receiving your Ready to Wear item.

• Once your return has been confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. 
• Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place. 
• Return shipping costs are the customer’s responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Freight costs are confirmed at the time of return approval.
• In the unlikely event of manufacturing fault, please contact our Customer Experience Team (info@bridalbrilliance.co.nz).

Bridal Gowns – Pre Order Gowns

An exchange or credit note is available within 7 days of you receiving your Pre Order Ready to Wear gown.

• Once your return has been confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.
• Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place.
• Return shipping costs are the customer’s responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Freight costs are confirmed at the time of return approval.
• In the unlikely event of manufacturing fault, please contact our Customer Experience team (info@bridalbrilliance.co.nz).

Online Sale

All sales are final. We do not accept returns, exchanges, or refunds on online sale items.

• Any alterations, cleaning or repairs are to be made at your own expense.

Accessories

Including Veils, Jewellery (excluding earrings).

• Exchanges, store credits or refunds are accepted within 30 days of receiving your item, excluding earrings.
• Exchanges are subject to stock availability. Return shipping costs are the customer’s responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Freight costs are confirmed at the time of return approval. GLL will provide return shipping labels and documents to you to facilitate a no fuss exchange or refund.
• To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of our pierced earrings.
• Please contact our Customer Experience Team (info@bridalbrilliance.co.nz) to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.
• In the event of manufacturing fault, please contact our Customer Experience team (info@bridalbrilliance.co.nz).

Refunds

If you are eligible for a refund, all items will undergo quality control upon receipt of the item. Exchanges, credit notes and refunds are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Experience will contact you with your options.  If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair or refund and we will return the item to you.

• A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.
• In the event of a manufacturing fault, return postage will be reimbursed by Bridal Brilliance upon receipt and assessment of the BBL item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.
• Bridal Brilliance reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault or issue within 7 days of receiving your order, and/or do not return the item upon request to our studio within 14 days if located in Australia or 21 days if located overseas.