Refund policy

Bridal Gowns – Ready to Wear

An exchange or credit note is available within 7 days of you receiving your Ready to Wear item.

Once your return has been confirmed, we must receive your item within 14 days if located in New Zealand or Australia, or 21 days if located overseas.
Items must be returned in original condition — free of makeup, marks, and stains — and must not have been worn, altered, or washed, with all tags remaining in place.
Return shipping costs are the customer's responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Freight costs are confirmed at the time of return approval.
In the unlikely event of a manufacturing fault, please contact us at info@bridalbrilliance.co.nz.

Bridal Gowns – Pre-Order Gowns

An exchange or credit note is available within 7 days of you receiving your Pre-Order Ready to Wear gown.

Once your return has been confirmed, we must receive your item within 14 days if located in New Zealand or Australia, or 21 days if located overseas.
Items must be returned in original condition — free of makeup, marks, and stains — and must not have been worn, altered, or washed, with all tags remaining in place.
Return shipping costs are the customer's responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Freight costs are confirmed at the time of return approval.
In the unlikely event of a manufacturing fault, please contact us at info@bridalbrilliance.co.nz.

Online Sale

All sales are final. We do not accept returns, exchanges, or refunds on online sale items.

Any alterations, cleaning, or repairs are to be made at your own expense.

Accessories

Including veils and jewellery (excluding earrings).

Exchanges, store credits, or refunds are accepted within 30 days of receiving your item, excluding earrings.
Exchanges are subject to stock availability. Return shipping costs are the customer's responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Freight costs are confirmed at the time of return approval.
To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of pierced earrings.
Please contact us at info@bridalbrilliance.co.nz to arrange your return. Once confirmed, we must receive your item within 14 days if located in New Zealand or Australia, or 21 days if located overseas.
In the event of a manufacturing fault, please contact us at info@bridalbrilliance.co.nz.

Refunds

If you are eligible for a refund, all items will undergo quality control upon receipt. Exchanges, credit notes, and refunds are only available after items have passed quality control. If your item does not pass quality control, our team will contact you with your options.

A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager after a thorough assessment of your item.
In the event of a manufacturing fault, return postage will be reimbursed by Bridal Brilliance upon receipt and assessment of the item. In the event of a change of mind, you will be liable for any additional postage to return your item.
Bridal Brilliance reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault within 7 days of receiving your order, and/or do not return the item within 14 days if located in New Zealand or Australia, or 21 days if located overseas.

Questions?

Email: info@bridalbrilliance.co.nz
Phone: (09) 274 8324 | 021 987 133